Q: Do you deliver to my city?
A: Yes, Travel fees vary by city. There is also an event minimum set for each city that we travel to. This simply means you must book enough items to meet the minimum set for your city. Please call our office for a current quote.
Q: What is the rental time, and does it include your set up time?
A: The minimum rental period is 4 hours, but we have discounted rates if you need the event to be longer. We'll accomodate any special circumstances you might have. Just call us. We arrive early to set-up so you get the entire rental time to play.
Q: When do you set up?
A: That depends on how many rentals we have that day. Generally we arrive 1-2 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the Friday before to confirm that someone will be at the party location.
Q: We´ve rented some really dirty jumps from other companies in the past. Are they always that dirty?
A: No. The jump should be clean when you get it. Thunder Inflatables, Inc. cleans and disinfects after every rental.
Q: Do we have to keep it plugged in the entire time?
A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That´s why we require an outlet within 50´ of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
Q: What about parks? Do parks have electricity?
A: We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a resonable cost. Also, parks are first come, first serve so get your spot early in the day.
Q: What payments do you take?
A: Cash, Company Checks, Money Orders, Cashier's Checks, PO's (Purchase Orders) or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash.
Q: What if we need to cancel?
A: Please check out our policies page for details.
Q: Do you require a deposit?
A: Yes all orders require a 50% Credit Card deposit.
Q: How big are the jumps?
A: Stndard size jumps are 13´x13´. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can´t rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.
Q: What about the big jumps? Any special requirements?
A: Check the requirements listed with each jump. Also, make sure you have at least a 4´ access to the area where it will be set up. The jumps can weigh up to 1000 pounds so we need a clear path with ample room.
Q: What surfaces do you set up on?
A: We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can´t set up on any type of rocks as the constant rubbing will wear through the vinyl jumps. The area should be flat with no slope and clear of any sticks, rocks, sprinklers, animal waste, etc.
Q: Is Thunder Inflatables Insured?
A: Absolutely! We take safety very seriously and choose the best coverage for our industry. **Remember, reputable companies carry insurance, so don't be afraid to ask for an insurance certificate when you are shopping around. If an "additional insured" needs to be added to the policy for your event, we can easily add it for a $50 fee.
Q: What kind of supervision is necessary?
A: For the safety of all participants, we require you to provide at least one adult volunteer supervisor for each rental item at all times. Some of our larger items like obstacle courses and slides require two or more adult supervisors. Accidents on equipment generally come from these two things: too many children on the unit or the unit becomes unsecured. Supervisors regulate the flow of children entering and exiting the unit and monitor responsible play. They also check the equipment stakes and tie-down ropes. If wind or power failure occurs, the supervisor makes sure all the kids exit the unit and prevent kids from re-entering. We will give your volunteer supervisors a safety briefing so that they are properly trained. If you need Event Staff to supervise, we can provide them for an additional fee.
Q: What about rain and bad weather?
A: Please keep in mind that inflatables and equipment cannot be operated in wind over 25mph. Rain will not damage the equipment, but depending on the item, may increase risk of injury. Keep a good watch on weather forecasts for your local area, as there are no refunds due to weather related changes after we leave our warehouse to travel to your event. Simply call us at least one business day (Mon-Fri, 9am - 5pm) before your event to let us know you need to reschedule.
Q: Can we see a copy of your contract and safety rules?
A: Yes. There is a link in your receipt once you've ordered or you may contact our office.
Q: Are we responsible for the unit if it gets a tear or damaged in any way?
A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don´t want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
Still have a question? Call or Write: firstname.lastname@example.org 1-888-988-5867